Customer Service

Monticello Granite, Ltd. maintains a clear definition of customer service, constantly striving to improve it based on this definition. We believe that customer service is the ability of an organization to constantly and consistently give our customers what they want and need, methodically working to exceed their expectations with a company-wide friendly environment.

Monticello Granite goes beyond the tradition in the way we think about customer service. Our manufacturing, purchasing and quality control departments may never come in contact with our customers, but they are vital in meeting our customers needs. We integrate our entire range of business functions in a truly customer - driven manner and around satisfying the needs of individual customers: not just marketing, customer service and sales, but material selection, machinery, production logistics, financial measurement and considerations.

Monticello Granite, Ltd. strives to exceed customer expectations by focusing efforts in three areas: customer friendly processes, employee commitment to customer service, and customer dialog. The customers' perception of Monticello Granite, Ltd. is viewed as the most important ingredient of a successful customer relationship.